Emirates Airline has unveiled multifaceted measures for employee and customer care at every step of the travel journey, redefining safety and hygiene standards on-board and on the ground. The new measures took effect with the resumption of regularly scheduled passenger flights to nine destinations.
Emirates is implementing a comprehensive set of measures at every step of the traveller’s journey, to enhance the sanitisation of all touchpoints, and ensure the health and safety of customers and employees. Adel Al Redha, Emirates’ Chief Operating Officer said, “The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation. Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible.
We are working with all the stakeholders in Dubai, including the airport, immigration, health and aviation authorities to implement such measures, and we will continue to review and consult expert advice for any development and changes. We are all aware that we have to adapt to different practices during this pandemic in our day-to-day activities.”
Emirates has introduced complimentary hygiene kits to be given to every passenger upon check-in at Dubai International Airport and on flights to Dubai. These kits comprise of masks, gloves, antibacterial wipes and hand sanitiser. The hygiene kits supplement a slew of additional measures already introduced to keep customers safe. Gloves and masks are mandatory for all customers and employees at the airport in Dubai, while only masks are mandated on Emirates flights.
Customers travelling through Dubai International Airport and transferring onto another flight, will go through thermal screening upon disembarkation. Transfer desks at the airport have also been installed with protective barriers as a precautionary measure. Airport staff, dressed in personal protective equipment (PPE) will direct customers from a safe distance for extra assistance. Customers will be given an additional hygiene kit at the gate before boarding their connecting flight.
The boarding sequence has been staggered and passengers board by row, from the last row to the first, in small numbers. The waiting area has also been modified to ensure all customers observe social distancing. Emirates boarding agents, dressed in PPE, will facilitate the boarding sequence. The boarding gates are deep cleaned and disinfected after the boarding of every flight.