AI’s travel takeover

The impact of Artificial Intelligence and technology can be seen on the travel sector all over the world. Experts voice their opinion on the topic that seems to have revolutionised the industry today.

Jamal Abdulnasar, CEO, Cozmo Travel
AI and technology have transformed the travel, tourism, and hospitality industry by enhancing booking processes, personalising experiences, and improving operational efficiency, leading to greater convenience and satisfaction for travellers. AI and technology empower agents with data-driven insights, automation tools, and personalised recommendations, enabling them to offer tailored services, optimise revenue streams, and enhance customer engagement for sustainable growth. Advanced technology and AI facilitate constant connectivity, real-time assistance, and personalised services, ensuring travellers have increased access to agents and resources, thereby enhancing their overall travel journey with seamless support and guidance.

Sawan Kumar, Head of Products, ATS Travel LLC
AI and technology have significantly disrupted the travel industry, leveraging machine learning algorithms for predictive analytics, natural language processing for personalised recommendations, blockchain for secure transactions, and IoT devices for real-time monitoring, ultimately reshaping the way travellers plan, book, and experience travel.

Manoj Bhatia, Head – S&BD and AA, Al Rais Travel & Shipping Agencies LLC
Technology has revolutionised the travel, tourism, and hospitality industry by enhancing personalised experiences, streamlining bookings, improving customer service, and optimising operations through data analytics and automation. AI can help agents increase their revenue through personalised marketing, automated bookings and pricing strategies.

Puneet Tripathi, Chief Technology Officer, Travelwings
AI and technology, including Large Language Models (LLMs), have transformed travel, tourism, and hospitality by delivering personalised experiences, streamlining operations, enhancing booking efficiency, and improving customer service with chatbots. Real-time data insights drive informed decisions and targeted marketing, boosting profitability.

Aga Pytlik, General Manager, Panworld Travel
AI and technology have transformed travel, tourism, and hospitality by personalising experiences, streamlining bookings, improving customer service, and optimising operations through data analytics and automation. AI can help agents derive more revenue by offering personalised recommendations and dynamic pricing to target high-value clients.

Juana Muro, COO, TourReview
Technology and digital developments are constantly impacting the world, nevertheless, AI has come into the tourism industry to revolutionise customer service. TourReview offers tools for tour operators developed with AI to improve customer satisfaction, experience quality and online reputation. AI can help tour operators write answers for online reviews.

Divya Nanda, Travel Counsellor, Travel Counsellors
Technology has the ability to improve service providing customers with personalised services, which could, make satisfaction of travellers easier and improve efficiency within the system while making operation easier in travel, tourism, and hospitality industry. The revenue is driven by targeted marketing, automated bookings and data analytics.

Compiled by Dr Shehara Rizly

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