TTME MARCH 2018-PG-21

Oneview focuses on emerging technology

OneView IT Solutions is focused on helping their customers on essential business requirements such as back office support, credit card fraud management solutions, business process outsourcing, Search Engine Optimisation, social media optimisation; needed to succeed in this competitive market.

Currently in its seventh year of operations, OneView IT Solutions has over 35 professionals who are dedicated to offer quality and precision. Azima Chhuvara began her stint with OneView IT Solutions in January 2016 as a Business Development Manager and today she is at the post of Executive Director. Chhuvara spent more than six months engaging with almost 30 different travel management companies in Middle East to understand their business processes and doing a gap analysis the complex processes of travel business. She has a team at OneView with extensive background in both corporate and leisure travel technology. “Our focus has been on emerging technologies and how they impact business practices in the travel industry. At OneView we have managed to build a very sophisticated point of sale system to cater to the entire need of multiple business channels,” Chhuvara says.
She reiterates, “Our aim is to serve corporates with a self-booking tool which empowers them to have a clear view of various options to choose from for their business travel. This is done by incorporating the corporate travel policy in a most simple way which included early prototypes of an expense management system. Our system is designed for selling complex leisure travel with dynamic packaging technology. This function will help for known holiday experts to sell packages worldwide for their offline customers as well as through their online portal.”
As per a research conducted by OneView, the company has identified that in today’s business model, measuring the productivity and performance of the staff is very challenging for the management. “After gathering all these requirements from multiple travel companies, we at OneView came up with a business management system which allows to cascade the overall budget of the organisation at multiple levels. This will allow management to setup their objectives at the beginning of the year to branches, managers and their employees which configured with daily, weekly and monthly sales report against budget versus actual. This will help to identify and plug the gap in a short span of time,” she says.
Retaining the profitability of the business is one of the key for the sustainability of any business. Developing the existing business and acquiring new business are also equally important. In order, to maintain focus on all these key areas of business brings up the need for an efficient CRM. “We have designed an easy-to-use CRM for the sales team to manage their customers, prospects and suspects data base, providing the capability to use the data for various marketing activity for engaging with customers. We engage very closely with each and every prospects of ours to understand the real need and gap to grow their business. We offer two day consultancy sessions with experts who have experience helping travel companies and to gather the current process and suggest the best market practices. We have helped many customers in the Middle East to simplify their processes and automate many of their manual processes to improve the efficiency,” Chhuvara adds.

Check Also

TTME DEC 2018 - PG 17

Digital travel tools on demand

According to recent findings by Travelport, 61 per cent of the UAE travellers are using …