Redefining the art of arrival

Sushanth Nambiar, Cluster General Manager, Pullman Dubai Jumeirah Lakes Towers, Novotel, and ibis Gate Abu Dhabi, speaks with TRAVTALK about the highly anticipated re-opening of the Pullman JLT lobby. ‘This refurbishment is more than a facelift — it’s a strategic reimagining of the guest arrival experience, blending sophisticated design, tech and hospitality.’

TT Bureau

The upgraded space aims to create an inviting environment that captures the Pullman spirit while enhancing functionality for both leisure and business travellers. From the elegant reception zone to the dynamic café concept, every element is designed to inspire connection, comfort and convenience.

With the transformation scheduled for completion in September 2025, the new lobby promises to be a destination in itself — a place where guests can meet, relax and immerse themselves in Pullman’s signature style.

Nambiar said, “At Pullman Dubai Jumeirah Lakes Towers, we are completely revamping the guest arrival experience, starting with the lobby and extending to public areas. This includes the reception zone, lobby lounge, seating areas and connecting corridors. The aim is to make these spaces welcoming, functional and visually striking so that guests feel the Pullman signature from the moment they arrive. The new lobby will blend premium design with a warm, inviting atmosphere, merging modern luxury with subtle local influences. Expect airy, light-filled spaces, curated art pieces and comfortable seating ideal for relaxation or work. We are also integrating tech upgrades for faster check-ins and introducing Social-Hub — a café-style lounge designed to foster connections.”

The wait for the opening of the refurbished property will soon be over. “We are on track to wrap up the transformation by September 2025. Throughout the process, our operations will continue as usual,”
concluded Nambiar.