Tech

Business in the travel and tourism industry needs extensive customer interaction and delivering services on time is the key. Better tools are required to cater to requirements of customers and a contact centre solution seems more appropriate to meet and exceed the client’s overall experience. TT Bureau Call centres have …

The growth of global air travel, increasing infrastructure constraints and higher traveller expectations have created a new challenge for airports on ways to maximise existing facilitie TT Bureau This summer, the International Air Transport Association (IATA) warned that an increasing number of airports do not have the capacity to handle …

Amadeus’ acquisition of TravelClick from Thoma Bravo for USD $1.52 bn is set to expand Amadeus’ presence in the hospitality sector TT Bureau As part of the acquisition, approximately 1,100 TravelClick employees are expected to join Amadeus. Amadeus and Thoma Bravo expect to close the acquisition in the fourth quarter …

Ctrip launched its first concept store at the Dubai International Airport-Terminal 3. It aims to provide 24*7 high quality customer service and in-destination products. TT Bureau As an important global hub, Dubai International Airport welcomes tourists from all over the world. The concept store is able to provide one-stop online …

In order to provide more choices of accommodation for its Middle East clientele, Wego signed a partnership with Airbnb, thereby enabling more properties to appear on the Wego search results. TT Bureau With the addition of listings on Airbnb, travellers using the Wego metasearch apps and websites will have easier …

Wego enables airlines to have a greater visibility online with access to a wider direct customer base. Dean Wicks, Chief Flights Officer, Wego, talks about how the travel search engine empowers airlines to sell more seats and showcase their brand offering to a much wider audience. Wego is an aggregator …

Andy Bell,  Enterprise Business Architect, Travelport The 2017 Gartner Hype Cycle for Emerging Technologies categorised blockchain as being in the ‘Peak of Inflated Expectations’. But is this true for the travel industry? At Travelport, architects have been investigating the implications of blockchain, both for their business and the wider travel sector. In …

Digital marketing strategies are known to drive more business in travel, tourism and hospitality. Salah Mustafa, Digital Marketing Director, Wego, ensures that travellers are kept abreast with the latest trends of travel. TT Bureau How important is the digital marketing strategy in today’s context for travel and tourism? More than …

Per Vidar Lundberg, Client Partner, Hyper Island, analyses a recent study by The World Bank which urges GCC countries to develop a system that can transform growth-inducing innovations for knowledge-based economies. TT Bureau How does human capital investment contribute towards travel and tourism in UAE? When we look at emerging …

Wego launched a destination co-marketing campaign in collaboration with Sharjah Commerce and Tourism Development Authority (SCTDA) to boost tourism in the emirate of Sharjah. The campaign will promote authentic tourist experiences and hidden gems exclusive to the emirate. By showcasing some of Sharjah’s biggest tourist attractions through innovative online marketing …