Customers seek added value

Over the past few years the travel industry went through many changes and the traveller behavior patterns too were different, however the pandemic changed its course even further and Arijit Munshi, Chief Executive Officer, Tune Protect EMEIA shares his thoughts with TRATALK.

Q What are some of the value-added services that you offer as a digital travel and lifestyle assurance facilitator to our global travel industry partners?

A traveller’s journey begins well before their flights. We work with an e-visa solution provider to enable a highly secured online visa application that is globally accessible and speeds up e-visa issuance. Upon reaching the intended destinations, travellers can avail the Meet & Greet services upon arrival or departure that can be pre-booked across all global airports. This includes exclusive one-to-one services such as fast-track immigration and security clearance, escort to/from boarding gate, buggy car transfers, and arrangement of transfers, among others. Another viable option for transfer is with GetTransfer services that offers online passenger transfer solutions globally. The modes of transfers include cars, buses, coaches, helicopters, and others at competitive rates.

Acknowledging the concerns of travellers due to COVID-19, we have digitally enabled this facility with our partners, STEMZ Global for travellers to book their COVID-19 RT-PCR tests that can be conducted at the comfort of their homes, or by walking into any of their laboratories in 20 countries. The safety of a traveller’s checked-in baggage is one of the concerns we have addressed. In this case, we have partnered with Blue Ribbon Bags to provide ‘Checked-in Baggage Protection’, in the event of untraced baggage beyond 96 hours (4 days). At an affordable premium starting at USD 5, travellers will be paid a minimum of USD 1,000 if their baggage is lost. While at the airport, travellers can also enjoy the comfort of airport lounges that can be pre-booked for outbound and inbound passengers globally. From comfortable lounges, quieter ambience, WIFI, meals, showers, and massages, these are some of the sought-after services for travellers to relax and unwind.

Q How would your travel industry partners benefit from the value-added services that are offered?

It’s all about enriching and providing valuable content to our business partners. Our travel industry partners can now offer a more holistic and fulfilling travel experience. It increases their competitiveness and enables them to be the one-stop shop for all matters relating to travel. These value-added services can help in influencing travellers’ purchasing behaviours that can lead to stronger customer relationships and loyalty, and subsequently leads to repeat purchases.

With the ever-changing environment of the travelers’ needs, it’s become extremely important that these value-added products and services are available. Being a digital facilitator, we strive to bring in more content this year and work closely with the travel industry. Watch this space!