DET trains workers on safe tourism

Dubai Corporation for Consumer Protection and Fair Trade, a part of Dubai Department of Economy and Tourism, organises a series of workshops as part of the Safe Tourism Awareness Programme.

TT Bureau

During the first half of 2024, Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), a part of Dubai Department of Economy and Tourism (DET), trained 832 employees of 26 prominent hotels and touristic destinations in Dubai under the Safe Tourism Awareness Programme. The DET plans more such workshops in the remaining months.

The workshops aim to familiarise hospitality staff with DET’s services, teach optimal utilisation of these services, and inform them about communication channels dedicated for various tourism services in Dubai. They also educate employees about consumer rights and duties, ensuring guests and visitors understand how to contact the Consumer Protection Department. This includes displaying the consumer protection number in a visible location, as well as the contact details for submitting complaints. These efforts enhance guest confidence in the transparency of these establishments, further solidifying Dubai’s position as the best city to visit, live and work in.

Additionally, the workshops present case studies highlighting services provided by relevant entities, such as Dubai Police smart services, the Lost and Found service, and key hotlines for consumers (999 for emergencies and 901 for non-emergencies and general inquiries).

Ahmad Ali Moussa, Director, Consumer Protection Department, DCCPFT, said: “Recognising Dubai’s position as a leading global destination, with its increasing international visitation and the efforts to encourage domestic tourism, we continue to organise awareness workshops for the hospitality sector to meet the growing demand.”