TravTalk Middle East Online Magazine
Dubai Travel & Tour Agents Group (DTTAG) has partnered with WingsWay Training Institute to introduce a series of monthly Skill Enhancement Programmes. The programmes, tailored exclusively for DTTAG members and free for them, aims to enable travel professionals with skills and insights that will keep them at the forefront of the competitive travel and tourism industry.
TT Bureau
The inaugural session, ‘Top 5 Keys to Delight Your Customers’, is being followed by a programme on ‘Strategic Negotiation Skills’. Both have received an enthusiastic response from attendees. The interactive workshops provide actionable strategies to the participants to elevate customer service and foster client loyalty.
Mohamed Jassim Al Rais, Honorary Chairman, DTTAG, said, “DTAAG has signed a three-year, renewable MoU with WingsWay Training Institute that makes professional training entirely free for staff of DTTAG member travel agencies across Dubai. WingsWay supplies the trainers, venues and KHDA-recognised certificates, while DTTAG promotes the sessions and opens them to its members.”
Citing the reasons behind the partnership, he added, “We launched it now because travel is roaring back, yet technology and customer expectations are moving even faster. So, agencies need agile, digitally savvy teams who can upsell, solve problems and delight travellers. Front-line agents, team leaders and fresh graduates all benefit — and ultimately so do Dubai’s visitors.”
The programme delivers 12 bite-size masterclasses a year. “It will help to deliver exceptional experiences to your clients with programmes covering leadership and customer-experience excellence, each lasting just 2–3 hours, so they fit neatly into a working day. Any employee of a DTTAG-member agency can attend by registering through our monthly circular. Graduates leave with practical skills they can use the very next morning and priority access to up to 500 paid internships at member firms,” he added.
Asim Arshad, President, DTTAG, said, “DTTAG continues Sits effort to bring value for its members and hence have collaborated with the award-winning team of WingsWay Training Institute.” Shakir Kantawala, Co-Founder and Managing Partner, WingsWay Training Institute, said, “This collaboration with DTTAG is a significant step towards our shared vision of continuous professional development.”
