Hiring the right talent

One of the key elements to generate revenue is finding the right talent. After two challenging years the industry is on its way back setting the key elements for talent acquisition, says Nausheen Hasib- HR Manager, Park Regis Business Bay.

Shehara Rizly

Are there any changes in terms of hotel HR practices, especially after the pandemic?

Like many industries the hospitality industry was hit hard by the pandemic. It was time for talent transformation; reassessing, aligning and restructuring the needs of the business and then matching those with the current workforce talent was not an easy call. With reduced resources, we had to identify our multitaskers and upskill them to manage the fluctuations in occupancy and meet the demand of the business. Back office had to adapt the new trends, such as flexible work environment and remote working. With the distance we had to ensure that all aspects of the business were always aligned, and the show went on. Reframing SOP and aligning them with the new normal was essential for front office, housekeeping and restaurant.

What are the most important aspects necessary to join hospitality?

Academic education in the field of hospitality is required but most essential is the right attitude, someone who is always prepared to handle emergency situations while remaining calm and responding quickly and efficiently.

Could you share the training and mentoring support shared by HR?

Due to the market uncertainty, there was not a single solution which could cater to everyone’s stress. One-on-one and group coaching and counselling sessions were delivered to empower employees. Soft skills and technical trainings aided in developing habits as per the trending guest service demands.

How will you attract the younger generation to pursue hospitality as a career?

Offering internship opportunities, so that they can experience the friendly yet challenging work environment. Offering more flexibility, a positive work life balance.

When it comes to HR in hospitality what would be the key criteria to focus on?

Hiring the right talent, implementing training and development needs, and the list goes on, but most important of all is to connect and communicate with every employee, encouraging interaction outside the workplace. Getting to know the real people we work with aligning their values with the hotel’s values.