TravTalk Middle East Online Magazine
Palazzo Versace Dubai has become the first property in the world to take advantage of the new technology solution by INTEREL that helps improve guest experience and operational efficiency through advanced integration.
Headquartered in Dubai, INTEREL has gained momentum and widespread recognition as an integrated system supplier of online Guest Room Management Systems and energy conservation solutions in the international hospitality industry. INTEREL’s strengths across the whole value chain include: design, engineering, manufacturing, supply, supervision commissioning and after-sales service.
Hotels utilise INTEREL to enable their guests to control their room’s light and temperature and request housekeeping, butler service and more, and can benefit from increased operational automation and an improved ability to service guests more efficiently through an integration with the Amadeus HotSOS platform.
Sandra Tikal, General Manager, Palazzo Versace Dubai, says, “At Palazzo Versace Dubai, we’ve selected the INTEREL Guest Room Management System and Amadeus HotSOS as the best-in-class solutions for guest-room automation and staff workflow management. The integration between the two systems allows for seamless transition of guest requests coming from their rooms into our operational workflow system and enables our staff to work more efficiently, be more attentive and respond to guest needs quicker than before.”
Any time a guest makes a request via the INTEREL glass panel in the room, it immediately and automatically raises a work order ticket, where the correct member of the staff is assigned to assist. Once the request is in process, the guest can receive feedback on the glass panel in the room to know their query is being attended to, creating a seamless and direct interaction.
INTEREL’s Group CEO, Florian Gallini, says, “It’s been an excellent experience working with the Amadeus team, both from a technical and a strategic perspective. We are glad to debut this new integration at a leading property such as Palazzo Versace Dubai and look forward to enable additional use cases using our connectBsmart infrastructure.”
INTEREL’s award-winning connectBsmart solution serves as an IoT infrastructure in the hotel room, allowing virtually limitless use cases for improved operational efficiency and new guest experiences in the hotel. The integration is now generally available for all the customers, and interested hotels should contact their regional INTEREL or Amadeus account manager.
